Our company is built on loyal customers and we are truly grateful for the trust that you put in us as we work in your home or business. Getting feedback from you allows us to continue to maintain the highest quality service.
Frankie was knowledgeable on the questions I had about our system.
Timely, very knowledgeable, will definitely be who we call for any of our HVAC needs!
Great overall service
Our heat pump stopped working on Christmas eve. Fortunately the auxiliary heat still worked so we waited until after Christmas to call for service. I called on Tuesday and Tom and Jesse showed up first thing Wednesday morning. They did an excellent job of finding and repairing the faulty component in the heat pump. They also changed some of the parameters in our system to function better in our climate. Very professional and very good service.
It is so very awesome to have Frankie service our heating equipment and fireplace. Our fireplace has never been serviced in 8 years and what a great added service by Alpine Aire. Frankie was very professional and pleasant to be around. He took care of all our needs and we are hopeful to have him service all of our heating/cooling/fireplace equipment in the future. Your company is very blessed to have Frankie on your team. Thank you again Alpine Aire!
Over experience from Noelle and Frankie was above expectations. We're very thorough and paid attention to detail and went out of their way to communicate effective and were kind a polite throughout the entire exchange. Great customer Service and was a great experience that you do not see much anymore.
We needed our heat pump replaced. From the initial bid through to the installation Nathan, Rocky and Maxx arrived when they said they would, were knowledgeable, professional and were just really nice to work with. Although working in a tight area, the Installation looked clean and professional. Great job! Thank you!
Frankie went above and beyond to make sure that our AC was fixed and working! It's been very hot in our home until now and we are so grateful he spent the time to fix our AC! He stayed a little bit longer to make sure that the AC unit was still working before he left.
Worked out a few things to get started, install was great and looks good real good, install team did a super job, and they really work good together, office staff and Ben and Jesse also made it go so well. Thanks for all
Jonathan was on time, courteous, informative, and took the time to explain everything included in the quarterly maintenance effort.
Jonathan was friendly, answered all my questions, and was very thorough with the maintenance he performed on our system. Pleased with his work.
I am very pleased with the service that was performed on our AC unit. It had been damaged by all of the snow last winter. Jonathan came out and was able to make the repairs needed without having to come back.
Toni and Horatio replaced and installed an Air Conditioning unit for us earlier this August.
They did a great job. Totally professional, courteous and tidy. I highly recommend them.
Jonathan was on time, professional, courteous, explained the service and status of our systems. Represents you company well!!
Jonathan was professional, thorough, and courteous. We were grateful for his service on a Saturday!!
The service rep.-John was very meticulous during his service call. His professionalism and communication during his time at my residence was excellent. He took time to answer my questions and explain in detail the work performed. Thank you for taking the time to provide great service.
Jonathan, and I believe the other gentleman was Oscar, we're both very kind and professional. They were quick to solve the problem. Keep them around, they are good representatives of your company.
The fan on our outside heat pump unit was not working. We called Alpine Aire in the morning and Tom Koski came early afternoon to check out the system. He identified the issue which turned out to be a broken fan motor and fixed it. He was very professional, helpful, respectful, and knowledgeable, taking the time to answer our questions and explain everything about our heating and cooling system. There was no indication that he was rushed or needed to be elsewhere but gave us full attention and time. I highly recommend Tom and Alpine Aire to meet your heating and air conditioning needs, especially as it can be costly to fix. You want to know that your money is being wisely spent and to have a heating and cooling system that is in good hands. Tom was awesome!
We have a little place in Valley Hi, and the blower motor went out last Saturday in the electric forced air, in our mobile. Our daughter noticed there was no heat, and inside the house was 37! We called first thing Monday, to get an appt. for Wednesday. Wednesday came and so did dropping temps. Jason called to resch, we said it would be fine for next day. He was to be at our house from 12-2, but called because of delays. He texted me with his arrival. He got here on time, very friendly, and very professional. The serviceman with him, in which I did not get his name, was equally as nice. Ended up needing a new blower motor. They had one on the truck. In less than a 1/2 hours time, we had heat! I will recommend Alpine Aire to anyone.
We had a complet system( heat pump, furnacel and air handling equipment) installed in 2016. We has subseqent issues with the hear pump and varioius compoments during the summer of 2021. Tom and his crew were timely and efficient in working with us to reslove the issues, especially with supply chain issues that impacted the industry. Unfortunately, the issue was ongoing into the winter when the heat pump unit continued to have issues. Rather than repair the good people at Alpine Aire, led by Tom sent Kyle and Tony to replace our entire system at no expense to us this spring. The new system has worked well with no issues through the balance of the spring and now into our summer. I highly recommend this company as they stand behind their products, and their work. Their crews are professional, and courteous to work with.....5 Plus stars.